CUSTOMER SUPPORT

Client success and customer satisfaction are our top priorities. For queries, please consult the frequently asked questions below.

Frequently asked questions

Uniware FAQs

Who is Uniware Systems and what products do you offer?


Uniware provides enterprise EPoS, payment, ordering, loyalty and inventory solutions for the Hospitality, Restaurants and Retail markets. Uniware began operating in 1993 with the head office now located in Rochester, Kent. Uniware now manage an estate of over 5000+ EPoS terminals and 600+ clients across the world.




What industries does Uniware Systems work with?


Uniware works with a variety of industries and sub-industries including:

  1. Hospitality
  2. Retail
  3. Contract Catering
  4. Restaurants
  5. B&I and Law Firms
  6. Education
  7. Government & MOD
  8. Cafe's & Coffee Shops
  9. Pubs & Bars
  10. Events & Stadia
  11. Tourist Attractions & Leisure
  12. Roadside Retail and Motorway Services
  13. Healthcare & Assisted Living




What integrations does the Uniware EPoS & Payments System have in place?


Uniware views partnerships and integrations with other businesses as essential to our omni-channel solution provision. FINANCE SOLUTION INTEGRATIONS

  1. Agresso
  2. Dream
  3. Microsoft Dynamics GP
  4. Oracle Financials
  5. Sage Line 50 & Line 200
  6. SAP ERP Finance
PROCUREMENT
  1. Epsys Foodbuy
  2. Saffron
  3. FnB
  4. Caternet
PAYMENTS
  1. VeriFone
  2. Stripe
  3. Paypal
  4. Braintree
  5. GlobalPay
  6. WorldPay
  7. WPM
CONFERENCING
  1. Kinetics
  2. CABS
PRINTING & COPYING
  1. Kinetics
  2. CABS
KITCHEN SCREEN SOLUTIONS
  1. Logwood




I would like a quote - who do I contact?


Contact the Uniware team on the following details: Sales: 0800 393 307 Email: info@uniware.co.uk If you would like to contact a reseller, please visit the resellers page of the website. You can also contact us for the correct details for our global resellers.




I need technical support - who do I contact?


The Uniware Systems Customer Service Desk is available to assist with customer support enquiries. Please email: helpdesk@uniware.co.uk




I want to order till rolls / other consumables - where do I do this?


Till rolls and other consumables can be ordered from the Uniware Shop on the Uniware website. If you do not see the product you require, please contact us at info@uniware.co.uk .




What countries can Uniware Systems solutions work in?


Uniware Systems runs a Value Added Reseller scheme which enables us to take our solutions global. Currently, Uniware solutions are available in the UK, Ireland, Malaysia, mainland Europe and Cyprus. For more information on our global locations and resellers please click here.





Upay FAQs

What is Upay?


Upay is predominantly the payment business linked to Uniware Systems Ltd. Upay, as a business, processes payment transactions at Chip & Pin/ Contactless terminals and also provides cashless opportunities with site cards, wearable technology and a mobile app. The mobile app, called 'Upay' is available in the App store and Google Play store. Upay has grown over the years to provide clients and their customers more functionality than just payments. The Upay mobile app also manage digital loyalty stamp cards, promotions, vouchers, online ordering, function/ event booking and misc. online payments. If you would like to speak to a member of our sales team, please contact us on info@uniware.co.uk or on 0800 393 307. You can also view more information about Upay on www.upay.co.uk.




How can I troubleshoot Upay app issues?


If you are experiencing an issue with the Upay app, please login to your Upay application either online or through your mobile device's app. In the menu you will see a 'Help' section. This holds the FAQs for the app and the contact details for the support team if you need them.




What countries can I use Upay in?


Upay is currently operational in the UK, Ireland, mainland Europe, Cyprus and Malaysia. The team are working to roll out the Upay services to other locations at this time so if you would like more information about where we will be rolling out to in the near future, please contact info@uniware.co.uk or complete the resellers application form on the resellers page.




Why is there Upay Ltd - Rochester on my bank statement?


Upay manages the payment services for thousands of Chip & Pin terminals across the UK including franchises across the retail, coffee shop and food service sector. We also operate Chip & Pin terminals across universities, in businesses, pubs and bars. When you make a payment at one of these terminals, for example at a motorway services or in a university cafe, "Upay Ltd - Rochester" will show on your bank statement instead of the location you have expected. This is due to naming rules which Upay's master merchant services has to adhere to. If you would like to query this with us, we would be more than happy to talk you through our locations so that we can match up the transactions. Please contact us on helpdesk@upay.co.uk.





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www.upay.co.uk

FCA reference number 784165

LINKS
ABOUT

info@uniware.co.uk

Tel: 0800 393 307

84/85 Riverside 3,

Sir Thomas Longley Road,

Rochester,

ME2 4BH

Support: 0330 202 1601

helpdesk@uniware.co.uk

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