Case Studies
Showcasing Our Client Success Stories
Digital Transformation - Keogh Defence Barracks
At Keogh Barracks, we caught up with David Fradgley, Head of Marketing UK & Global Energy at Aramark UK. This video explores how Aramark and Uniware are redefining defence catering with digital ordering, self-service kiosks and data-driven insights, driving faster service, higher spend and better customer experiences.
5 Key Highlights
1. Creating a Fully Connected, High-Street-Style Digital Food Experience
Aramark UK’s research shows 72% of Gen Z prefer app-based ordering and expect digital, high-street-style experiences on base. By combining technology, innovation, and food quality, Aramark is transforming defence catering to deliver faster service, better experiences and smarter operations.
*Aramark UK’s research paper: Feeding the Future Forces
2. Proven Commercial Impact
At Keogh Barracks, self-service kiosks delivered a 4% revenue increase and a 172% rise in average transaction value versus POS. Customers spend more, build larger baskets and choose kiosks for faster, more flexible ordering.
3. A Fully Connected Digital Experience
Through its partnership with Uniware, Aramark delivers a seamless digital journey. Customers browse menus, order via app or kiosk, personalise meals and collect at their convenience, with full allergen transparency supporting confidence and speed during peak periods.
4. Data-Driven Decisions Enhancing Operations
Uniware’s reporting provides real-time insight into footfall, menu performance and ordering behaviour. This data-driven approach reduces waste, improves labour planning and supports smoother kitchen workflows, helping teams manage peaks efficiently and accurately.
5. A Partnership Built on Trust and Innovation
With over 26 years of partnership, Aramark and Uniware combine customer insight with technology expertise. Backed by 24/7/365 support, the partnership delivers reliable, innovative digital catering solutions and supports defence sites moving confidently into a digital-first future.
