Case Studies
Showcasing Our Client Success Stories
Nottingham City Hospital
An EPOS System to help Healthcare Catering Hit KPIs With Real-time Data Insights.
Darren Watt, Operations Manager, Elior, Retail Hospitals Midlands, shares how Uniware supports Healthcare Catering.
He offers insight on increasing footfall and seeing substantial savings by automating transactions. And explains how real-time data helps him to hit KPIs and boost performance across a multi-site catering operation.
1. How Uniware’s EPOS Helps Hit KPIs and Drive Catering Success
Our Uniware EPOS system is a key enabler in achieving the Elior Group’s performance KPIs. In a competitive and data-driven catering market, this technology gives us a strategic edge.
Key benefits of Uniware’s EPOS for catering operations:
• Industry-leading insights – Staying ahead of market trends.
• Advanced reporting tools – Creating clear, actionable data for informed decisions.
• Live data and analytics – Enabling real-time performance tracking and adjustments.
As a large catering business, every operational detail matters. Uniware helps us monitor performance, identify inefficiencies, and make fast decisions that impact bottom-line results.
We operate under strict performance targets, and Uniware gives us the visibility and control to track KPIs, resolve issues quickly, and optimise business outcomes, ensuring continued success across all catering sites.
2. Delivering Fast Catering Service with EPOS to Increase Footfall
Fast service is essential to increasing footfall in high-pressure catering environments. At our outlets, the majority of customers are NHS staff, they are time-poor and working with limited breaks. If we don’t offer a quick and seamless service, they simply won’t return.
Our Uniware EPOS system for catering plays a critical role in delivering the speed and efficiency our customers demand. It allows us to process transactions quickly, keep queues moving, and serve more people in less time, helping us boost footfall and customer satisfaction.
3. Automating Transactions to Save £10,000 Annually in a Catering Operation
Manual payment entry created a recurring issue at our tills. Staff often had to key amounts into the chip-and-pin machine, leading to frequent errors, such as entering £0.65 instead of £6.50. These small mistakes led to daily revenue losses of £200 to £500.
Working with our Account Manager, we analysed EPOS reports and uncovered that mismatched amounts between the till system and chip-and-pin device were a key problem. Uniware recommended integrating both systems to automate transaction processing and remove human error.
The results have been outstanding. This one improvement is projected to save our business £10,000 annually, a major step in reducing losses and improving operational efficiency.
4. Boosting Staff Efficiency Through EPOS Integration
Beyond cost savings, integrating our EPOS system with chip-and-pin machines significantly improved staff productivity. Previously, our team spent up to two hours per day correcting payment errors during cashing-up.
With the systems now seamlessly integrated, this manual task has been completely eliminated, freeing up staff time for more strategic work and increasing overall operational efficiency.
