CUSTOMER SUPPORT
24 hours a day, 7 days a week, 365 days a year
Empowering businesses with intuitive point-of-sale solutions and reporting tools for driving efficiency, growth, and customer satisfaction.
Customer Support
Uniware recognise the critical impact of a malfunctioning till on your operations. That’s why Uniwares dedicated Support Team is always available to offer prompt and comprehensive assistance for all your technical needs, around the clock, every day of the year.
Uniwares software is developed in the UK, this ensures close collaboration and reliable support from their in-house team. So, you can be assured, their knowledgeable team is here to help whenever you need us.
Uniwares Client Support Team are available:
- Monday to Friday, from 07:00 to 19:00
- Emergency support 24 hours a day, 7 days a week, 365 days a year
Project Management
Uniware’s in house development team with over 25 years experience will provide a structured approach to the entire process—from solution proposal to implementation.
Uniware will help your organisation navigate complexities, manage resources efficiently, mitigate risks, and ensure that your EPoS solution aligns with the business objectives and delivers value to the organisation.
Agile Project Management framework and certification is a global leader in the field. This practical and repeatable methodology helps us to strike an optimal balance between the standards, rigor, and visibility essential for successful project management in a swiftly evolving environment.
Integrations
Uniware consider partnerships and integrations with other businesses as vital components of the omni-channel solution provision. Uniware can integrate with your existing systems such as SAGE, SAP, ORACLE, Forth, SaffronTech and Pharos.
And because Uniware have a modern API they can create custom integrations for anything else you might have. This integration streamlines processes, reduces administrative burdens, and enhances the overall customer experience.
Training Your Team
Providing EPoS solutions training to your staff during the onboarding process is crucial for ensuring the seamless operation of your business. It not only enhances efficiency and accuracy but also contributes to increased customer satisfaction.
Uniwares EPoS solutions are intentionally designed to be user-friendly and intuitive, making the training process smoother for your team. This user-friendliness is beneficial not only during initial training but also aids new staff members in quickly getting up to speed with the system.
FAQs
Who is Uniware Systems and what products do you offer?
Uniware provides enterprise EPoS, payment, ordering, loyalty and inventory solutions for the Hospitality, Restaurants and Retail markets.
Uniware began operating in 1994 with the head office now located in Rochester, Kent. Uniware now manage an estate of over 5000+ EPoS terminals and 600+ clients across the world.
What industries does Uniware Systems work with?
Uniware works with a variety of industries and sub-industries including:
Hospitality
Retail
Contract Catering
Restaurants
B&I and Law Firms
Education
Government & MOD
Cafe’s & Coffee Shops
Pubs & Bars
Events & Stadia
Tourist Attractions & Leisure
Roadside Retail and Motorway Services
Healthcare & Assisted Living
What countries can Uniware Systems solutions work in?
Uniware Systems runs a Value Added Reseller scheme which enables us to take our solutions global.
Currently, Uniware solutions are available in the UK, Ireland, Malaysia, mainland Europe and Cyprus.
For more information on our global locations and resellers please click here.
What integrations does the Uniware EPoS & Payments System have in place?
Uniware views partnerships and integrations with other businesses as essential to our omni-channel solution provision.
FINANCE SOLUTION INTEGRATIONS
Agresso
Dream
Microsoft Dynamics GP
Oracle Financials
Sage Line 50 & Line 200
SAP ERP Finance
PROCUREMENT
Epsys Foodbuy
Saffron
FnB
Caternet
PAYMENTS
VeriFone
Stripe
Paypal
Braintree
GlobalPay
WorldPay
WPM
CONFERENCING
Kinetics
CABS
PRINTING & COPYING
Kinetics
CABS
KITCHEN SCREEN SOLUTIONS
Logwood
I would like a quote - who do I contact?
I need technical support - who do I contact?
The Uniware Systems Customer Service Desk is available to assist with customer support enquiries.
Call – 0800 393 307
I want to order till rolls / other consumables - where do I do this?
Till rolls and other consumables can be ordered from our partner, you will need to register an account here Authentic8 ID.
What is Upay?
Upay is predominantly the payment business linked to Uniware Systems Ltd.
Upay, as a business, processes payment transactions at Chip & Pin/ Contactless terminals and also provides cashless opportunities with site cards, wearable technology and a mobile app.
The mobile app, called ‘Upay’ is available in the App store and Google Play store. Upay has grown over the years to provide clients and their customers more functionality than just payments.
The Upay mobile app also manage digital loyalty stamp cards, promotions, vouchers, online ordering, function/ event booking and misc. online payments.
If you would like to speak to a member of our sales team, please contact us on info@uniware.co.uk or on 0800 393 307.
You can also view more information about Upay on www.upay.co.uk.
How can I troubleshoot Upay app issues?
If you are experiencing an issue with the Upay app, please login to your Upay application either online or through your mobile device’s app.
In the menu you will see a ‘Help’ section. This holds the FAQs for the app and the contact details for the support team if you need them.
What countries can I use Upay in?
Upay is currently operational in the UK, Ireland, mainland Europe, Cyprus and Malaysia.
The team are working to roll out the Upay services to other locations at this time so if you would like more information about where we will be rolling out to in the near future, please contact info@uniware.co.uk or complete the resellers application form on the resellers page.
Why is there Upay Ltd - Rochester on my bank statement?
Upay manages the payment services for thousands of Chip & Pin terminals across the UK including franchises across the retail, coffee shop and food service sector. We also operate Chip & Pin terminals across universities, in businesses, pubs and bars.
When you make a payment at one of these terminals, for example at a motorway services or in a university cafe, “Upay Ltd – Rochester” will show on your bank statement instead of the location you have expected. This is due to naming rules which Upay’s master merchant services has to adhere to.
If you would like to query this with us, we would be more than happy to talk you through our locations so that we can match up the transactions. Please contact us on helpdesk@upay.co.uk.
