Client Success Stories
University of Southampton EPOS & Catering Technology Case Study
“Labour is our biggest overhead, the challenge was what the alternative would be.
The AI Quikka self-serve checkout opened up the door to possibilities. Now we are expanding the technology across all sites.”
Felice Foscheri, Associate Director Catering, Hospitality and Commercial Operations, Southampton University
Results at a Glance
- 24% spend per head increase
- 14% revenue increase
- Maximising throughput during the essential break time window.
- Boosting service standards
- Expanded self-service
- Real-time operational insights to improve decision-making
The Challenge
Maximising the Opportunity Window
Long queues created pressure on staff, affected the customer experience, and limited throughput during the critical trading window.
The busiest 30 minutes of the day represented the University’s greatest opportunity to improve efficiency and serve more customers.
The University needed a smarter way to reduce queues, speed up checkout, and improve efficiency without increasing costs or compromising service standards.
The Solution
Self-Serve Checkout
The team introduced the Quikka AI self-service checkout in one of their busiest catering locations.
By automatically recognising food items, it reduced queues and increased throughput during the busiest periods of the day.
Also, with support from Uniware, existing tills were converted into self-service checkouts, increasing capacity and helping the team serve more customers without additional investment or staffing costs.
The Result
24% Increase In Spend Per Head
14% Increase in Revenue
The result was a faster, more efficient customer journey that helped the University make the most of its busiest trading periods.
By reducing queues and increasing throughput, more customers could be served during the critical lunch window without compromising service standards.
The self-service checkouts also enabled the team to broaden its product offering, helping customers discover more items available within the space. As a result, spend per head increased by 24%, while overall revenue grew by 14% in just nine months.
