Mobile POS Modernises Payments & Enhances Corporate Catering
A shift toward mobile point-of-sale systems is proving transformative for companies aiming to modernise payment processes and elevate customer experience in an office catering environment.
Aramark, a leading provider of food services, shared its success story after implementing Uniware’s UPoSM devices across several corporate sites.
The Initiative Began with a Simple Challenge
A client’s office coffee shop needed a second till to reduce queue times, but newly installed flooring ruled out traditional wiring. Turning to Martin Fallows, their experienced Uniware Account Manager, they discovered that the UPoSM solution was the ideal option because it connected via Wi-Fi or a SIM card.
These mobile devices provided immediate flexibility, enabling staff to take payments anywhere on-site, indoors or outdoors. This helped ease congestion during peak hours and facilitated faster, more efficient service.
Impressive Results Prompted Expansion to Additional Sites
Following the success of this trial Aramark anticipated the potential for long queues ahead of launching a new large corporate site and proactively deployed UPoSM units. These handheld systems allowed front-of-house teams to serve customers more quickly, reducing wait times and enhancing the overall experience. After trialing it, the results were so impressive that Aramark expanded its use to more corporate sites.
Martin Fallows, Account Manager, Uniware praised the devices’ efficiency and comments, “These are little heroes. They connect reliably via Wi-Fi, are programmed in under 20 minutes, and can be deployed instantly during busy periods.”
The Benefits Extended Beyond Speed and Convenience.
The mobile POS devices also aligned with Aramark’s desire to provide their corporate clients with a more creative use of space. Areas could be transformed into open, collaborative zones that encouraged interaction across departments. The introduction of table service was a game changer, customers no longer had to leave meetings in the collaborative hub to place an order.
By embracing mobile POS, Aramark not only streamlined transactions but also exceeded client expectations for innovation and service. The initiative illustrates how technology can drive both operational gains and customer satisfaction in today’s dynamic business environment.
With over 30 years of experience, Uniware continues to develop and refine its EPoS solution to meet the unique demands of catering teams.
